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Hearing from a satisfied customer is like listening to your favorite song. It never grows old or tired.
Well, you can definitely put Altrol Heating, Cooling, & Plumbing in the "we love it" category. At the same time, we don't take customer testimonials as be all and end all. To us, it's a reminder to keep performing at the same high levels of quality.
On that, you have our word. And now for a few words from our customers:
Shawn B. replaced the safety pressure relief valve and the expansion tank. He arrived on time and perform the work to my satisfaction. Taking great care to explain the system and my options. I enjoy doing business with Altrol. They are very professional and just all-around nice guys.
- Catherine |
Shawn performed our annual service call for heating system. Shawn has performed work for us in the past and we requested that he continue to work with us and our system. After receiving the reminder postcard, we scheduled an appointment with Shawn to perform our annual service check. Altrol sent out email reminders, as well as phone calls, reminding us of our scheduled appointment. Shawn arrived on time and ready to work. After his initial diagnosis, we just needed the routine annual maintenance service. He estimated that it would take 1.5 hours, it ended up less than that. He was very respectful of our house, time, and concerns. Highly recommend Altrol for any heating concerns. We were informed that they now do plumbing, which we will not hesitate to use it ever needed. Thank you again for the stellar service.
- Nicole B. |
Replaced defective primary control. They sent someone the same day I called. He was quick, didn't have to make multiple trips and did not leave a mess. Altrol has always been great to deal with.
- Josh |
John L.did a thorough job inspecting my plumbing. He was very knowledgeable and fast. Altrol has a great technician and John L. 2 thumbs up on exceeding my expectations. I would trust John L. completely to repair my plumbing issues. Thanks again! When you got to my house, he inspected the kitchen, then the bathroom, then he went into my well room and even under the house! He went above and beyond what I expected for a free quote, then he explained to me everything that was wrong and give me an estimate on what it would cost.
- Patricia |
Paul R. came to our house for a free plumbing inspection and found a problem that he immediately fixed. It was great to find a technician and company that takes care of it's company.
- Roger F. |
Old boiler was removed and knew when installed. Great.
- Ric W. |
The service specialist Shawn B. did a great job and was very professional. It's reassuring knowing that the price you were quoted for a job is the price that you pay. The service was prompt and professional.
- Rob F. |
Cord B. came to give us an estimate on duct cleaning and treating. He was very informative and answered all my questions (there were many!). Very friendly and professional!
- Sandy S. |
On time, wore booties, assessment thorough, clean work area, tested after work done, cleaned up after the job. Great experience. Travis was on time, professional and thorough. He walked me through and explained in detail the status of my equipment and repaired "quickly and correctly" AS advertised. Excellent job Travis. Great follow through. My vote for tech of the day!!!!!
- Jeff H. |
John L. was very polite when he arrived at my home this morning. He inspected all the plumbing in my house and explained why my water pump was making such an annoying noise. He sincerely cared about the issue I was having, and was able to fix the most important issue today, which was the boiler. Thank you Mr. John L. for being thorough and the outstanding service.
- Adina M. |
Paul R. replaced a valve and drain connection. The service was excellent. Paul R. was courteous and professional. He arrived when promise and completed the work in a timely manner and efficiently. He was very pleasant. I definitely would recommend him and Altrol.
- Scott M. |
On time and very courteous.
- Timothy K. |
Tom C. was very helpful and making adjustments to the system to make sure the boiler wasn't firing for no reason. I will use Altrol again.
- Matthew K. |
After finding a major problem on our water closet heating system, they designed and installed a solution. Incredible workmanship and amazing professionalism through the entire job. I love the service and quality.
- David C. |
It was the first time I used Altrol. I saw they advertised in the Fairbanks Daily Newsminer that they were now doing plumbing. I had about four or five plumbing issues in my home that needed to be fixed. Paul was the technician. He was friendly, professional, courteous and he explained everything from start to finish on each of the repairs needed. After Paul reviewed each problem with me, he then wrote me an estimate. However he gave me three different choices to select from. This was very helpful as the work I needed performed ranged from $1358.00 - $2450.00. By seeing the three options, I was able to select which one I could afford the day that he was there to perform the work. I was extremely pleased with his work. I would recommend Altrol Inc. to all of my friends and family. I think Altrol made a wise selection when they hired Paul to work for them. He is a keeper and will impress many more customers in the future. I appreciate a local business that respects customers and provides exceptional customer service. Altrol can thank Paul for helping give them that reputation.
- Julie S. |
John L. conducted a very comprehensive diagnostic on my boiler to include explaining the function of each component and the options for improvement. He was friendly and patient and an obvious expert in his trade.
- Jana G. |
One of the few companies and this area that truly cares about their customers. John L. was on time, professional, and gave my system a thorough inspection followed by recommendations and an explanation of services and their purpose. All of this was performed in a timely manner so I could go about my day. Thank you John L and Altrol for providing such amazing customer service!
- Trevor B. |
I called that morning around 9 AM and they had someone out here around 11:30 AM. The service guy John L. was nice. It did take that longer than I thought it would take, but no-fault to the service guy. The replacement part was bad and after he found that out, he replaced it with a good one and was on his way. Thanks again for the service.
- Cheri M. |
I requested that the entire old drain system be removed and replaced. He inspected the old plumbing system and explained the problems he saw. John agreed that replacing the whole system would bring it up to code and fix our problems. John completely replaced the plumbing drain system and rerouted it. John did an outstanding job and everything is working fine. Besides John's professionalism and work ethics, the thing that impressed me the most was that John took the time to explain exactly how he installed the new system.
- Morris C. |
Hello, just posting a review for John L. He was awesome! He is polite and quick. Very happy with his work. :)
- Leslie H. |
John was fantastic, he identified an issue that would have cost us far more than the repairs and never would have been identified without Altrol's free plumbing inspection. His estimate was spot on and the work was taking care of in a timely manner. I recommend it to everyone and will be using them in the future.
- Stephen P. |
Thinking about adding a pellet stove. Jimi C did a great job, of having and getting the information we needed. Very helpful and polite.
- Lon and Julie K. |
John provided great customer service and did a great job servicing our boiler!
- Jeanine G. |
John L did an excellent job of repairing a difficult to reach outside spigot with minimal disruption to my family. He was very clear and upfront about all aspects of the repair. I would certainly recommend him to other people in need of this service.
- George B. |
I was asked to request John L. for the person to come and check out my heating system and I was very impressed with his professional attitude. John gave me several options to choose from once he went over my system from all that I needed fixed to what I could afford right now. I would like to work with John again when I call to get more fixed that he recommended.
- Chris |
Jim was prompt and professional. He listened to all of our concerns, carefully examined our old furnace and the way it was installed, and then provided a bid on the spot - it was actually less than we thought! We were able to schedule the install only one week later; Jim accompanied the installer and make sure he understood what we wanted. Everything went very smoothly, and he inspected the completed work yesterday. We are very pleased with our new furnace. Thanks!
- Cliff D. |
Excellent service and explanation as always!
- Stephen |
Thanks to Shawn B! He did an awesome job on our boiler, very professional and courteous. the clean up was fabulous. Thank you Shawn, you rock!!!
- Kim O. |
I was very, very pleased with the service that John Lynch performed on the annual check up that he did on my furnace. He has worked on my furnace before and has always been most pleasant to me and did a really good job being that there was never any thing to complain about after he left. John is a wonderful representative for Altrol. Also. John Adam, the fellow who was working with him seemed to be a good worker and, again, a fine Altrol representative.
- Patti S. |
Cord was great. He was well versed in the ventilation issue that I had and took his time to explain it to me in layman's terms. Cord was prompt and efficient. He even went a little beyond his "call of duty". I would recommend him to anyone with the same problem that I had and will seek him out again in the future.
- La Toya J. |
We had a great experience with Altrol Heating, Cooling and Pumping. Shawn did a wonderful job inspecting and servicing our boiler. His professionalism and attention to detail was outstanding. He happily answered all of my questions and shared additional information about our boiler system. We will definitely call Altrol for all our future boiler and plumbing needs!
- Megan M. |
The best in the business...period. Completely professional and competent!
Jimi C came out to answer some questions and give us an estimate. He was on time, knowledgeable, and very helpful. He took the time to show us our options and pointed out some problems that we were not aware of. We would definitely tell our friends about the great service we received from Jimi C and Altrol. Thank you.
- Jerad |
Travis R. and Paul R. pulled my well pipe and remedied the issue I was having with the quality of my well water. They also performed annual maintenance on my boiler, cleaning and replacing necessary parts, as well as adding safety measures that were not originally installed. They were efficient, courteous, competent, and encouraged me to observe while they worked. Paul and Travis arrived promptly, the day after I contacted Altrol Heating, Cooling, and Plumbing. The fix to my well prevented me from needing to have a new well drilled. Altrol Heating, Cooling, and Plumbing was the only company that would even consider pulling my well pipe to effect a solution to the problem I was experiencing. Thank you to these two gentlemen and to Altrol Heating, Cooling, and Plumbing.
- Allyson |
John L. did a great job of investigating what the problem was, explaining it fully to my wife and stepdaughter. I was sick, so I heard most of the explanation from the other room. John then did a great job of explaining why they use the products that they install over the other products and explained how to keep checking to make sure everything was tightened to specifications. You have an asset on your hands in John L. Thank you for fixing our issue and we are very pleased.
- Alan R. |
Called the office last Friday. Tom C and Joshua were Great!
- Ben B. |
With several furnace ailments recently, and then the purchase of a new Lennox furnace, we have had the pleasure of meeting quite a few of your employees. Our experience was always a positive one. Katrina and Jennifer exude personality and helpfulness when we call with a question. Jimi and Adam were very thorough when assessing our furnace needs. We felt confident in their knowledge and never felt pressure to make a purchase. Dave and Tom couldn’t have been more pleasant while they spent three days at our house installing our furnace.
We want to let you know how much we appreciated your staff when we needed them.
- Linda Z. |
Just wanted to drop you a big THANK YOU!!
Thanks for the professional manner that the new boiler was installed by Altrol for Ginny Wright. From the start to the finish, your explanation of why we needed a new boiler to how it actually worked was right on point. For being in the building construction trade for over 30 years I can really say this was the best, most professional work I have ever encountered dealing with this type of install.
- Rocky Tope |
Altrol has just completed my boiler installation and I have to compliment you on both the competency and quality of your personnel.
I have been in supervisory or lower level management nearly all of my working life and I am hard to impress. My primary contact was with April and she is a neat little lady, dedicated, and very personable.
Your installation crew arrived on time and ready to work. I really enjoyed watching Kevin and Jim work. A real team effort.
When the project was nearly over, Nate showed up to help with the burner and control set-up. What a great young man! Extremely knowledgeable and with an outstanding personality. He is the kind of a person that a man would like his daughter to meet.
I also met Andy and he is impressive with his knowledge of codes, etc. All in all, you have an excellent crew, in my opinion, and I will recommend your organization to anyone and everyone.
- Larry West |
Thank you so much for your work on the place up in Fox. Everything is working great, keeping Mom nice and warm, and no more roof leaks around the stack!
I really appreciate your attention to detail, and I look forward to meeting you in person next time I’m up.
- Stephanie Brown |
I just wanted to write to say thank you for all of your help during our Lennox furnace installation. We have had our new furnace for a little over month now and we are so happy with the performance. As you know, I did a lot of research on different furnaces before we had this one installed. Lennox received very high ratings so we chose that even though it was significantly more expensive than other brands we looked at. From our first contact with Altrol, all of our interactions with you and your staff have been wonderful. We were fortunate to have Josh, David and Aaron do the work and I have to say, they were some of the most polite and professional people we have ever had to work at our house. They kept me informed of their progress and they were able to stay on schedule even when some unexpected duct work had to be done.
We are very pleased with the performance of our new furnace so far. The air and quality in our home has improved and the system seems to be using a lot less fuel. We will certainly be recommending Lennox and Altrol to all of our friends. Thanks again, it has been a pleasure to work with you all.
- Cindy and Don Christian |
I made a call to another company to see if they had a technician that could come out and look at my boiler. I was told at the time that no one was available…then, someone there suggested that I call Altrol and so I did. Altrol sent out a technician who told me that my boiler was “done,” meaning that it was time to look at a new one, and so I did.
I recently saw one of Altrol’s commercials, the one with the elderly woman who couldn’t afford to buy a new furnace. The first thing I noticed was the compassion your company had shown this lady. Now that I have my new boiler installed I want to thank Altrol for giving me the safety, security and peace of mind that I need. Now I am able to move forward with my plans to open a preschool and give the parents the same peace of mind and warmth for their children in the upcoming winters.
- Michelle Vangelas |
I wish to say the experience I had in dealing with you in purchasing my new boiler/water heater was truly a great one. From the start your staff acted and treated me with the utmost professionalism and respect. I felt like a customer and friend versus someone with a checkbook. From the preliminary inspection to the new installation was about nine days. In my opinion, I think this is outstanding. The crew I dealt with, Andy, Phil, Aaron and “Tony” Dave, were a pleasure to work with. They were very knowledgeable, neatly dressed and clean. I have used Altrol in the past to do some repair work and tune-ups and I can say from experience, don’t go to someone else just to save money because it is not worth the headaches. Go with the best and get the best. I will also say that already with the new system I saved 75 gallons of fuel on my last fill-up, and at $3.20/gallon, it adds up pretty quickly. Again I thank you for the great service.
- Michael George |
I had the System 2000 boiler installed by Altrol. The 2 guys that came and installed this did an awesome job. They showed up and went right to work. They explained everything to me and made sure that this was the system I wanted. The work they did is that of a professional. It all looks very good. Nate came out and did the final tune-up on it and went over the boiler more with me. They made sure that I understood everything. I will not hesitate to recommend Altrol to anyone that I come in contact with.
- Steve Roberts |
You may not think of HVAC contractors when you think of your plumbing, but that's because you haven't met the team at Altrol Heating, Cooling & Plumbing. We have your best interests in mind, and that encompasses all of your home comfort and convenience needs. So, […]
Living in Fairbanks means staying diligent about having a functional heating system, and preferably the best quality possible. That means understanding the options that you have so that you can make a wise decision for your household.
Two options available to you are both wood burning and […]