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Customer Guarantees

Our Word is Our Glue

At Altrol Heating, Cooling, & Plumbing, we stick by our promises and guarantees. As a result, the vast majority of our residential and commercial customers stick with us. You know, kinda like glue.

Here are 11 solid reasons why our customers stick with us and, why we think you will too:

  1. Guaranteed upfront pricing…you’ll always know the price before we start the job.
  2. 100% customer satisfaction guarantees…if you’re not happy with our performance or the quality of your system, we’ll come back and make sure you are.
  3. One year warranty on all parts and service…in many cases that warranty is longer depending on the manufacturer whose products we purchase on your behalf.
  4. Uniformed, trained, and courteous technicians.
  5. After hours emergency service, 7 days a week.
  6. Ongoing training for every member of our staff, regardless of their job function.
  7. We conduct thorough background checks and perform drug tests on every employee before they’re hired…plus, periodic drug testing takes place during their employment.
  8. Our technicians and installers will respect you and your home at all times by wearing shoe covers, covering your floors where appropriate, and thoroughly cleaning the work area.
  9. Our trucks are fully stocked so we can complete most repairs with just one visit to your home or place of business.
  10. We provide free system assessments and estimates.
  11. We are licensed and insured.

That’s how things get done…Altrol Heating, Cooling, & Plumbing style.

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If you are looking for a Fairbanks heating, cooling, plumbing contractor then please call 907-452-8680 or complete our online request form.